Thank you for playing Clawpara!!
This page contains frequently asked questions for first-time users.
Please check the content and have lots of fun♪



※クレパラの遊び方※


How do I play?

① Choose the prize you want from the prize list page
② Click "Start Game" to start playing
③ Clear the conditions to get the prize

※Notes※ ・Points or free play tickets are required to "Start Game"
・You can reserve prizes while other users are playing
・Some popular prizes have reservation restrictions
・Check the prize information on the play screen for details on the prize
・Free play tickets will be consumed first
・There are some prizes for which free play tickets cannot be used


How do I buy points?

① Click the + sign on the top right of the page to open the points purchase screen
② Select your preferred payment method and proceed to the payment process

※Notes※
・Point rates vary depending on the payment method
・Booth occupancy time will continue even while purchasing points
・We recommend that you play with sufficient points in advance


What is a Free Play Ticket?

You can play for free by using the free play ticket.
Free play tickets can be obtained in various ways.
①: Distributed during login bonus (5 days) after purchasing points.
②: Distributed as a level achievement bonus.
③: Distributed as an event reward.

Free play tickets have an expiration date.
A: Distributed as a login bonus → Valid for 24 hours from distribution.
B: Distributed when a certain level is reached → Valid for 24 hours from distribution.
C: Distributed through events, etc. → Varies depending on the content.

※Notes※
・In the case of "C", there will be an announcement, so please check the details.
・Unless otherwise specified, the basic expiration date is 24 hours from distribution.


I won a prize! What should I do?

The prize you have won will be added to your shopping cart.
You can select a prize from the cart and have it delivered to your home by requesting delivery.

※Please note※
・Prizes can be stored for 14 days after they are won.
・If more than 15 days have passed, your claim will be automatically cancelled.


What are login bonuses?

Just log in at the times below and you'll get up to three bonuses a day!
A: 0:00-7:59
B: 8:00-15:59
C: 16:00-23:59
※You can get up to three bonuses by logging in at all times "A", "B", and "C".

You can get even more bonuses by purchasing points!
・After purchase, you will receive more login bonus points than usual for 30 days.
・After purchasing 3,000 yen or more at once, you will also receive one free play ticket for 5 days.

※Notes※
・The free play ticket will expire 24 hours after distribution.


What are levels and experience points?

   ① There are three ways to get Exp (experience points):
A: 10% of one play fee (normal)
B: 200% of one play fee (when acquired)
C: When logging in

② When you accumulate Exp, your level will increase!
※Level-up example※
・Level 0→1 Exp required: 20 Exp (※Exp resets when achieved)
・Level 1→2 Exp required: 30 Exp (※Accumulated Exp 50)
・Level 2→3 Exp required: 45 Exp (※Accumulated Exp 95)

③ There are also level-up rewards!
★Achieve level 5 → Get 1 free play ticket!
★Achieve level 10 → Get 1 free play ticket!!
※Each time you reach level 5, you can get a reward. Some levels give you more tickets! For more information, click the question mark in the "LEVEL" section of your My Page to check the table.

※Notes※ Free play tickets expire 24 hours after they are distributed. Exp and Level functions are additional services provided to each user ID. We cannot answer inquiries about experience points or levels for individual customers. Thank you for your understanding.


Something went wrong! What should I do?


What is an Assist?

Our staff will support you to make it easier to acquire points after considering your playing situation.

※Notes※
・Acquisition is not guaranteed.
・We do not accept requests for assistance via inquiries. Also, if the order is changed as a result, there will be no compensation for play.
・Assists will be performed at the discretion of the staff, so they may not be as intended.
・Assists will be performed for a series of consecutive plays.
・If we find that you are abusing this assistance service or causing a nuisance, we may restrict your account.



※About delivery of prizes※


What is shipping address registration and authentication?

① Please register and authenticate your shipping address from the shipping address information on your My Page.
② A URL for completing the shipping address authentication process will be sent to the registered email address.
③ A verification code (◯ digits) will be sent via SMS to the registered mobile phone number.
④ Enter the verification code into the URL to complete the authentication process.

※Notes※

・The verification code has an expiration date, so please complete the process as soon as possible.
・If the authentication process is not completed, please contact us via the inquiry form.


How do I request a delivery?

To request delivery, you need a free delivery ticket or points.
Please select the prize you wish to have delivered from the cart and make a delivery request.

※Notes※
・Please check the delivery guide for the points required for delivery.
・If you select multiple prizes, you can make a delivery request for all of them at once.
・Please note that once you have made a delivery request, you cannot cancel it.
・The time until delivery may vary depending on the status of the delivery request.


What is a free delivery ticket?

If you use a free delivery ticket, you can request delivery without using points.
For the first time only, free delivery tickets can be obtained in the following ways
①: The ticket will be distributed immediately when you purchase points for the first time.

From the second time onwards, a free delivery ticket will be distributed if the following conditions are met.
①: You do not have a free delivery ticket.
②: One week has passed since you used the free delivery ticket.
③: You have purchased points worth 5,000 yen or more in one transaction.

※Notes※
・You can only hold one free delivery ticket. If you already have one, you will not be able to meet the distribution conditions.
・Please note that if the cumulative total is 5,000 yen or more, such as 1,000 yen x 5 times = 5,000 yen, you will not be eligible for the ticket.
・If the conditions are met within one week of the last use, the ticket will be distributed at 5:00 a.m. 7 days after the start of the transaction.


What is the difference between sea and air freight?

① Regarding air transport
Airmail is a paid service.
It will arrive in about one to two weeks, but you can only choose up to 10 prizes.

② About shipping by sea
The basic option is free, but additional fees may apply depending on the country and the amount of luggage.
It will arrive in about a month

※Notes※
・The additional fee varies depending on the country and the amount of luggage.


An additional fee was charged for delivery!

If it is your first delivery request, there is a service that will exempt you from the fee for the first time only.
However, from the second order onwards, additional charges may apply depending on the destination country.
Please be aware of this possibility before using the service.

※Notes※
・The additional fee varies depending on the country and the amount of luggage.





If you have any other questions, please feel free to contact us!
Our dedicated staff will be happy to assist you 24 hours a day.