We’re sorry to hear this. Please contact a staff member via our Live Chat service. We will respond to your questions.
*Depending on the nature of your inquiry, some data processing or investigation may be necessary, so please be aware that this could take some time.

Making a play reservation requires either points or a free ticket. If you have run out of points, please charge your points before making your reservation.
There may also be reservation restrictions for particularly popular prizes and game consoles. You can make priority reservations by purchasing more points.

We sincerely apologize for this inconvenience. Please contact us via the contact form, specifying the prize name and the applicable Claw Game machine.

We sincerely apologize for this inconvenience, but please be aware that we do not provide compensation for playing when there are no prizes available.

After the management staff confirms the play status, We will be happy to assist you.
*Assist is available before and after at the same booth. Thank you for your understanding.

If it is difficult to continue playing, please contact us to inquire about the initial position of the prize and how to move it parallelly.
The game is clearly unplayable (the arm does not fit into the prize, there are positions where it cannot be reached)
In this case, our staff will take care of moving the prizes.
Please note that we are unable to accommodate any movement other than those listed above.

Our staff will check the gameplay status and if any such problems are found, we will compensate you for this.
Please feel free to contact us if you experience any errors, lags, or undelivered prizes.
We are available 24 hours a day, 7 days a week, year round.
If a problem or error occurs during ongoing gameplay, please continue to play until you get your prize, then contact us via the contact form after gameplay is over.
We will compensate you in the same manner explained above.

The gameplay time limit is 30 seconds after pressing the Start Game button.
Please refer to the following for more information:
・30-second time limit for cross key operation game consoles
・15-second vertical time limit and 15-second horizontal time limit for other platforms.
note that the arm will automatically descend once the time limit is exceeded.
If you experience any problems or errors, please feel free to contact us.
If you are having trouble purchasing points quickly enough at crucial times such as when you are running low on points, we recommend charging points up in advance, as it will switch over to the next reservation if you run out.

Please use the following recommendations to enjoy playing Crepara on your operating system:

Network
・Wi-Fi with stable connection, fiber-optic cables, etc.

iOS App
・Recommended OS: iOS 11.0 or higher

Android App
・Recommended OS: Android 5.0 or higher

Smartphone Browser Version
・Please enable JavaScript and Cookies

iOS
・Recommended OS: iOS 11.0 or higher
・Recommended OS: iOS 11.0 or higher

Android
・Recommended OS: Android 5.0 or higher
・Recommended Browser: Google Chrome (latest version)

PC Browser Version
・Recommended Browser: Google Chrome (latest version)
・Please enable JavaScript and Cookies

We sincerely apologize for this inconvenience. Please feel free to contact us regarding any problems or glitches that you encounter.
When a problem or glitch occurs, please provide us with a gameplay video along with the following information so that we can respond quickly and effectively:
・type of Internet connection while playing (Wi-Fi, fiber-optic cable, carrier 4G line, etc.)
・type of device you are using
・OS version
・specific details of the problem/glitch
We will look into the gameplay status and compensate you adequately by replenishing your point supply.

We sincerely apologize for this inconvenience.When a prize gets snagged on the arm, claw or drop opening so that it cannot smoothly fall through, we will award this prize to the playing customer (i.e. you).
Please be aware that if you continue to play a game where a prize is snagged on the arm, claw or drop opening or start a new game, we will not be able to compensate you.

We sincerely apologize for this inconvenience.
Gift acquisition is judged via a sensor that should normally lead to the winning screen being displayed on your screen, but there are cases when the type and shape of the prize do not trigger the sensor.
If this happens, our management staff will check it out visually, but please be aware that confirmation may take some time.
Once confirmation of your prize acquisition is complete, the prize will automatically appear in your cart, so please check after some time has passed.

Points are a currency you can use within this service for playing the claw game as well as for shipping items.
You will need to login after registration to acquire points.
Points can also be earned by direct purchase, login bonuses, events, and other means.

Points that you have purchased are valid for 180 days after the purchase date. Please be aware that points not used by their expiration date will automatically disappear (after 180 days).
Points distributed free of charge (login bonus, various events, campaigns, etc.) are valid for 180 days after the date they are distributed. As with purchased points, please be aware that points not used by their expiration date will automatically disappear (after 180 days).
Please note that points that have expired and disappeared cannot be restored.
If you have both purchased points and free points, your free points will be deducted first when you use your points.

We sincerely apologize for this inconvenience. Errors can occur in rare instances, such as when a connection is unstable or the demands on a terminal high.
Please contact us via our contact form, including information on the following:
・payment date/time
・payment method
・amount paid
・payment confirmation number
Please also send a screenshot to support your claim (of the successful payment confirmation email you received, for example) to the following email address:
info@claw-para.jp
Rest assured that we will respond to you as soon as possible.
*Charging your points in advance allows you to relax and enjoy playing.

Refunds for points already purchased are not given for any reason. Please check our Terms of Use for details.

When you register for the first time, 3 tickets will be automatically sent to you. If you reinstall using a device that been registered with us in the past, you will not be able to receive the tickets.
*Please note that intentionally repeating installation may result in multiple registrations for you, which is a violation of our rules.

A free shipping ticket allows you to receive free shipping on one occasion
Timing of free ticket distribution

If your delivery address is in Japan
1.Immediately sent when purchasing points for the first time
2.Immediately sent when more than a week has passed since using the free shipping ticket and you have purchased points valued at 3000 yen or more.
3. If you purchase points valued at 3000 yen or more within one week of using your free shipping ticket, your free shipping ticket will be sent at 5:00 in the morning seven days after the use of your previous free shipping ticket use.
4.Sent at 5:00 in the morning one week after your first prize is won (one-time only)

An Example of the Distribution Procedure
Day 1: free shipping ticket used
Day 3: Purchase of points valued at 3000 yen or more
8 days: next free shipping ticket sent to you (sent at 5:00 in the morning)
・From using the free shipping ticket on Day 1 until 4:59 on Day 8, you will only be awarded one new free shipping ticket at 5:00 on Day 8, no matter how many times you purchase points valued at 3000 yen or more.
・If you purchase points valued at 3000 yen or more after 5:00 on Day 8 without any purchases since Day 1, seven days will have passed since Day 1, so your ticket will be sent immediately.
You can receive free shipping tickets as many times as you like if you satisfy the above conditions.
*If you receive 1 distribution before Condition 4 above, you will not be able to receive Condition 4’s distribution.
*You cannot possess more than one free shipping ticket at the same time.
*Conditions 2 and 3 are for purchases of points valued at 3000 yen or more with a single payment.
*A free ticket will not be sent out for cumulative totals of 3000 yen or more (e.g. 1000 yen x 3 = 3000 yen).

If your delivery address is outside Japan
1.Immediately sent when purchasing points for the first time
2.Immediately sent when more than a week has passed since using the free shipping ticket and you have purchased points valued at 5000 yen or more.
3.If you purchase points valued at 5000 yen or more within one week of using your free shipping ticket, your free shipping ticket will be sent at 5:00 in the morning seven days after the use of your previous free shipping ticket use.

An Example of the Distribution Procedure
Day 1: free shipping ticket used
Day 3: Purchase of points valued at 5000 yen or more
8 days: next free shipping ticket sent to you (sent at 5:00 in the morning)
・8 days: next free shipping ticket sent to you (sent at 5:00 in the morning)
・If you purchase points valued at 5000 yen or more after 5:00 on Day 8 without any purchases since Day 1, seven days will have passed since Day 1, so your ticket will be sent immediately.
You can receive free shipping tickets as many times as you like if you satisfy the above conditions.
*You cannot possess more than one free shipping ticket at the same time.
*Conditions 2 and 3 are for purchases of points valued at 5000 yen or more with a single payment.
*A free ticket will not be sent out for cumulative totals of 5000 yen or more (e.g. 3000 yen x 2 = 6000 yen).
※Times listed are all based on Japan Standard Time.
If you do not have a free shipping ticket, you can request delivery at the following shipping rates:

Japan	1000ポイント
Asia	5000ポイント

A free play ticket allows you to play one free game.
All free play tickets have expiration dates and a period of validity. Please note that expired tickets will automatically disappear.
Check your My Page to confirm the number in your possession.
A free play ticket is valid for 24 hours after it is sent to you.
You can confirm the time it was sent in your point ticket history list on your My Page.

After you win a prize, the delivery procedure is as follows: 1：Enter your delivery address information (name, post code, address, email address, phone number). 2：Authenticate your email address and phone number. *Click the URL link sent to your email address and enter the 4-digit code sent by SMS to your mobile phone. 3：Please make a delivery request by clicking the Cart icon at the bottom of the TOP page. *Please check the prize your want delivered to you and complete your delivery request.

You can make as many delivery request as you like simultaneously, but please note that once your request has been completed, you will not be able to add prizes to your shipment.

We ship daily. Shipping of prizes: for prizes with delivery requests completed by 23:59 each day. Shipping time: shipments will be sent out between 2:00-3:00 pm the day after the request.頃 *Items that cannot be loaded onto the shipping company’s truck will be send out in the second shipment between 17:00-18:00 or in the next day’s shipment.

Delivery takes approximately 1-3 days to Kanto/Chubu/Hokuriku/Tohoku/Kinki regions, 2-4 days for Chugoku/Shikoku/Hokkaido/Kyushu, and 5-7 days to Okinawa and other remote islands. Please be aware that deliveries may be delayed by extended holidays, natural disasters, or other circumstances affecting the delivery company.

If you use a free shipping ticket, we will ship anywhere in Japan with no fee paid by you. Free shipping tickets can be obtained by purchasing points valued at 3000 yen or more. If you do not have a free shipping ticket, you will be charged 1000 points, so please ensure that you have at least this many points in your account. Additionally, it is possible to send all prizes that you have acquired so far.

We do not currently accept designation of delivery dates/times.

We will only deliver to the shipping address listed on your My Page. You can change your shipping address by using the Edit Account function, but we do not recommend this unless you are actually moving house. To guard against fraud, we may not be able to deliver because of security concerns. Please be aware that if any fraud is detected, your membership will be revoked.

Our Terms of Use prohibit the same customer having multiple accounts. Please note that even if you have won prizes, your right to receive the prize will be canceled, and your prize left undelivered if our management determines that you have been using multiple accounts. If you accidentally created multiple accounts, please contact us using our contact form.

It is possible to withdraw/cancel your account after requesting a delivery. However, as soon as you unsubscribe, your account information will be deleted and cannot be restored. Please note that we will not be able to respond in the unlikely event that the prize you are waiting for is returned to us, etc.

We announce our prizes with fixed release dates on our app and website.

For prizes that use batteries, batteries may be low or not included. Please purchase new batteries and try it again. If it still does not work even after the batteries have been replaced, you should check the package and contact the manufacturer directly.

We do not directly sell our prizes.

Expiration dates for food products are described in the product title and information, so please check these before you play the game.
*Please be aware that some items, like gum or rice, may have no expiration date listed.

24 hours a day, 7 days a week, all year round.
Please feel free to contact us directly if you have any problems or questions. We will promptly respond.

■Inquiries about gameplay are always open. During business hours, we accept inquiries at any time. Our staff will respond to you promptly.
■Delivery Inquiries
We accept orders at any time during business hours, but delivery staff will respond to you between 9:00-18:00.
■Inquiries by telephone
Not accepted.

Please follow this route to send us the video:
TOP page → Menu → Choose Contact Us/Inquiries from the Menu list → Gameplay Inquiries → Select Video → Send Contents
The above procedure will allow you to attach a video to your inquiry.